Investor Grievances escalation matrix for Axis Securities Trading and Demat Account customers: -
Contact PersonDetails ofAddressContact No.Email id
Customer Service TeamCustomer Care Information required while registering the query: Client name Client code Mobile number Complaint description Please send the query from your registered E-mail Id for security purpose Axis Securities Limited, Aurum QParć, Q2 Building, Unit No. 1001, 10th Floor, Level – 6, PlotNo. 4/1 TTC, Thane - Belapur Road, Ghansoli, Navi Mumbai, Pin Code –400710.RI 022 40508080 / 022 61480808 NRI: 022-61480809 RI: helpdesk@axisdirect.in cybersecurity@axisdirect.in dphelp@axisdirect.in NRI: NRI@axisdirect.in cybersecurity@axisdirect.in
Mr. Bidhu Bhushan PandaESC Level 1: Head - Customer Service If you do not receive a satisfactory response at customer care, please contact our Customer Service Head Axis Securities Limited, Aurum QParć, Q2 Building, Unit No. 1001, 10th Floor, Level – 6, PlotNo. 4/1 TTC, Thane - Belapur Road, Ghansoli, Navi Mumbai, Pin Code –400710.022- 68555569customer.grievance@axisdirect.in
Mr. Jatin SanghaniESC Level 2: Compliance Officer In case you are not satisfiedwith the response at Level 1 within 7 working days, you could contact our Compliance OfficerAxis Securities Limited, Aurum QParć, Q2 Building, Unit No. 1001, 10th Floor, Level – 6, PlotNo. 4/1 TTC, Thane - Belapur Road, Ghansoli, Navi Mumbai, Pin Code –400710.022-68555574 compliance.officer@axisdirect.in
Mr. Pranav HaridasanESC Level 3: CEO In absence of response/complaint not addressed to your satisfaction at Level 2, you may lodge a complaint to our CEOAxis Securities Ltd Unit No. 002 Building A Agastya Corporate Park Piramal Realty Kamani Junction Kurla (W) Mumbai 400070022- 68555565 ceo@axisdirect.in
However, in absence of response/complaint not addressed to your satisfaction, you may lodge acomplaint with SEBI at https://scores.gov.in/scores/Welcome.html or Exchange at https://investorhelpline.ns eindia.com/NICEPLUS/. BSE at https://bsecrs.bseindia.com/ecomplaint/frmInvestorHome.aspxNCDEX at https://ncdex.com/investor_complaint MCX at https://www.mcxindia.com/Investor-Services. Please quote your Service Ticket/Complaint Ref No. while raising your complaint at SEBI SCORES/Exchange portal.